Achieving 15% Revenue Growth with a Custom Restaurant Booking App

Team Size

10+ Members

Duration

6 Months

Our client, a mid-sized restaurant, sought to improve customer service and boost operational efficiency. Recognizing that modern diners value convenience, they wanted a simple-to-use restaurant booking app to support easy table bookings, real-time ordering, and fast bill payment. By reducing wait times and delivering a full digital experience, the restaurant aimed to boost customer satisfaction, foster loyalty, and stay competitive in the dining industry.

Challenges

Operating in the fast-paced food and beverage industry, the client identified several issues that could be resolved with a custom app for restaurant reservations:

Reducing Wait Times: Long wait times during peak hours led to customer dissatisfaction. The client needed an app that would allow guests to book tables in advance and pre-order, ensuring faster service.
Optimizing Table Management: The restaurant required a system to handle restaurant reservations and waitlists more efficiently, providing real-time tracking and updates to enhance the guest experience.
Simplifying Group Reservations and Bill Splitting: Group dining often made billing cumbersome. A feature for group reservations and bill splitting was needed, allowing guests to reserve tables together, order individually, and split bills smoothly.
Attracting Corporate Lunch Clients: To appeal to corporate clients, the app needed a feature for business accounts, enabling companies to create profiles, authorize employees, and manage pre-paid meal plans, positioning the restaurant as an ideal choice for business lunches.

TechHub’s Solutions

To tackle these challenges, TechHub developed a custom, user-focused restaurant booking app with essential features for an improved dining experience and greater efficiency.

Streamlined Reservations and Ordering: Built with Objective C for iOS and Java for Android, the app provided a responsive, intuitive interface that cut wait times, improved customer satisfaction, and optimized service.
Real-Time Table Management: Powered by CakePHP for backend support and AWS for scalable cloud hosting, the app allowed real-time reservation tracking, optimized table assignments, and efficient waitlist management. With database indexing and caching, the backend system effectively managed high reservation volumes.
Group Reservation and Bill Splitting: The app enabled group bookings where each diner could join a reservation, order individually, and split the bill. Built with HTML5, CSS3, and jQuery on the frontend, this feature made group dining smooth and efficient.
Corporate Lunch Feature: To attract corporate clients, the app for restaurant reservations offered a business lunch feature. Companies could manage pre-paid meal credits for employees, creating a new revenue source for the restaurant. A secure PHP/MySQL backend managed corporate account data, allowing companies to allocate meal funds to employees, thus increasing the appeal for business lunches.

Project Outcome

The custom restaurant booking app effectively met the client’s objectives, enhancing the dining experience and streamlining operations. Customers appreciated the convenience of pre-ordering, which shortened wait times and made the dining experience smoother. During busy hours, the app increased operational efficiency, speeding up table turnover and allowing the restaurant to serve more guests. The addition of a business lunch feature attracted new corporate clients, generating extra revenue as companies chose the restaurant for regular business meals. Within months, the app garnered a loyal user base, receiving positive feedback for its ease of use and solidifying the restaurant’s reputation for exceptional customer service.

After launching the app, the restaurant experienced significant improvements, including a 15% rise in revenue. The restaurant reservations app also reduced checkout times by 50%, leading to quicker payments and better customer satisfaction. Within three months, the app reached over 10,000 active users and earned high ratings, reinforcing the restaurant’s reputation for customer-focused service.

15%

Rise in revenue

50%

Reduction in checkout times

10.000

Active users in 3 months

Technologies Used

To deliver a scalable, user-friendly, and feature-rich e-learning platform, TechHub utilized a robust technology stack:

iOS App: Objective C
Android App: Java
Backend: CakePHP (PHP/MySQL)
Frontend: HTML5/CSS3/jQuery
Cloud Hosting: AWS (with caching and database indexing for scalability)

Post-launch Support

Following the successful launch, TechHub provided ongoing support, handling maintenance, updates, and adding new features based on user feedback. Our team worked closely with the client to keep the restaurant booking app optimized for performance and user engagement, fostering a long-term partnership and supporting the restaurant’s evolving business needs.