Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service empowers organizations to enhance service operations, increase agent efficiency, and build long-lasting customer loyalty. At TechHub, we help you transform your customer service strategy with our scalable, integrated CRM solutions, ensuring sustainable business growth and success.
Understanding Microsoft Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service is a robust, cloud-based CRM platform designed to help businesses deliver exceptional customer support. It consolidates all customer interactions—from email to phone, live chat, and social media—into a single platform, allowing agents to address inquiries and feedback efficiently.
Seamlessly integrated with other Microsoft applications like Dynamics 365 Sales, this platform provides a comprehensive view of the entire customer journey. Automating processes across different departments fosters better collaboration and an improved customer experience.
Benefits of Dynamics 365 Customer Service
Delivering seamless, consistent, and high-quality customer experiences is crucial to building loyalty. Microsoft Dynamics 365 Customer Service offers powerful features to streamline your operations and enhance customer satisfaction:
Leverage AI to identify trends, predict potential issues, and offer proactive solutions. With data-driven insights, businesses can make more informed decisions and improve customer satisfaction.
Omnichannel Support
Integrate communication channels like email, phone, live chat, and social media. This ensures your customers receive a seamless and consistent experience, no matter how they choose to interact with your business.
Predictive Customer Service
By harnessing machine learning, Dynamics 365 anticipates customer needs and proactively resolves issues before they arise. This results in faster resolutions and higher customer loyalty.
SLA Management
Automatically track and manage Service Level Agreements (SLAs) to ensure timely responses. Keep customers informed about their service requests, maintaining transparency and trust.
Boost Agent Productivity
Streamline tasks with automation and integrate seamlessly with Microsoft Office and other apps. This frees agents to focus on high-value interactions, improving efficiency and customer satisfaction.
Customer Service Hub
A centralized dashboard provides a comprehensive view of customer cases, giving agents the tools they need to manage inquiries and resolve issues quickly and effectively.
Robust Data Security and Compliance
With built-in data protection and compliance measures, Dynamics 365 Customer Service ensures that your customer data is secure and adheres to regulatory standards, no matter where your business operates.
Knowledge Management
Access a built-in knowledge base to help agents find solutions faster. By sharing common fixes and best practices, agents can resolve customer issues more efficiently.
Customizable and Scalable
Highly customizable, Dynamics 365 Customer Service can be tailored to your unique business requirements. As your organization grows, this platform offers the flexibility to scale with your needs.
Core Features of Microsoft Dynamics 365 Customer Service
Case Management
Centralized tracking and management of customer inquiries, ensuring that each case is handled with care and attention from start to finish.
Workflow Automation
Automate routine tasks, freeing up your team to focus on what matters most—delivering outstanding customer service.
AI-Driven Insights
Utilize AI to recommend solutions and identify trends based on past interactions, leading to faster resolutions and improved customer satisfaction.
SLA and Entitlement Management
Set clear response and resolution times for customer issues, ensuring compliance with service level agreements (SLAs).
Multi-Channel Integration
Dynamics 365 unifies communication channels like email, live chat, phone, and social media, providing a single platform for managing customer support interactions.
Customer Feedback and Surveys
Collect and analyze customer feedback to gauge satisfaction, identify areas for improvement, and make data-driven decisions.
Integration with Other Microsoft Products
Seamlessly integrate with other Dynamics 365 apps like Sales, Field Service, and Power BI, creating a unified customer experience across your organization.
Core Features of Microsoft Dynamics 365 Customer Service
Dynamics 365 Customer Service is highly customizable, allowing you to tailor workflows, forms, and data structures to suit your unique business needs. Here’s how you can make it work for your organization:
Custom Case Management Workflows
Automate complex service processes and ensure that customer cases are handled efficiently with personalized workflows and business rules.
Tailored Data Structures
Add custom attributes to objects like customers or cases to track specific business information that can inform automated workflows and decisions.
Streamlined Operations
Automate daily tasks and enforce business rules automatically, saving time and reducing the chance of human error.
Custom Forms for Data Collection
Create custom forms for surveys, polls, and feedback to collect valuable data from customers and employees, improving decision-making.
Comprehensive App Development Services
TechHub offers a wide range of app, software, web, blockchain, AI, and game development services.
Custom Solutions
Our services are tailored to meet specific client needs, offering custom solutions that align with business goals and project requirements.
Experienced Talent Pool
TechHub’s developers are highly skilled and experienced, capable of delivering high-quality, innovative solutions across various technologies and platforms.
Flexibility & Commitment
Our developers have the flexibility to adapt to changing project requirements and business goals, as well as the dedication of in-house employees, offering scalable solutions that can grow with the client’s needs.
Quality Assurance
We maintain rigorous quality control throughout the development process, including comprehensive testing and regular supervision, to ensure the delivery of reliable and high-performance apps.
Client-Centric Approach
Our focus on understanding client needs and maintaining open communication ensures that projects are developed to meet specific business objectives and expectations.
Expanding Pool of Skilled Tech Talent
TechHub has access to Vietnam’s growing workforce of over 400,000 IT professionals, ensuring your project is managed by skilled developers capable of delivering innovative solutions.
English Communication Skills
Our developers excel in English, facilitating seamless communication and keeping clients informed through meaningful discussions and regular updates throughout the development process.
Cultural Fit and Strong Work Ethic
Vietnamese culture emphasizes education and hard work, resulting in a dedicated team known for commitment, persistence, and reliability, ensuring we meet deadlines and exceed expectations.
Proven Track Record
With a history of successful app development projects and satisfied clients, TechHub has a proven track record of delivering apps that achieve business objectives and drive growth.
Cost-Effective
TechHub offers competitive pricing models that are designed to fit the budget constraints of startups and SMEs, providing excellent value for money without compromising on quality.
TechHub offers flexible outsourcing models that include Team Extension, Dedicated Teams, and Offshore Development Centers (ODC) to meet your business needs:
Team Extension
Scale your development capacity by adding skilled developers to your existing team for specialized expertise without the long-term commitment of full-time hires.
Dedicated Team
Hire a fully dedicated team of developers to work exclusively on your project, ensuring focus and continuity.
Offshore Development Centers (ODC)
Set up your own development center with TechHub in Vietnam, under your brand, while reducing setup costs and operational complexities.
Voice your Request
Share comprehensive details about your company, industry, project overview, daily responsibilities, required skills, and your budget to help us find your best match.
Unsure about the technical details of your project? Have a consultation with our professionals!
Receive a Shortlist
TechHub will provide you with a carefully tailored list of the most experienced vendors specializing in .NET software development within our extensively curated ecosystem to match your requirements.
Candidate Selection
You will have full access to the detailed profiles of our potential .NET software development service providers. Interview and discuss with the top candidates, then inform TechHub of your final choice once you’re satisfied.
Team Up
Within 7 days, your team can be elevated with our long-term, flexible, and dedicated .NET software development talents, without the complexities of permanent employment.
Project Management
TechHub eases your concerns about outsourcing a remote team by providing weekly supervision and monthly reports, ensuring ongoing excellence in performance and project quality.
