An Innovative Expert Platform provides seamless access to specialized knowledge across various domains

Achieving 95% User Satisfaction with an Innovative Expert Platform

Team Size

6 Members

Duration

4 Months

Our client set out to create a cutting-edge platform to book experts online, providing seamless access to specialized knowledge across various domains. They aimed to develop an innovative marketplace where individuals could effortlessly connect with verified professionals in fields such as business, technology, healthcare, and education. Utilizing a pay-per-question model, the platform aimed to make expert knowledge more accessible while providing professionals with a structured way to monetize their expertise.

Challenges

Developing such a sophisticated expert platform came with several critical challenges:

Language Barriers: As the platform served a global user base, effective multilingual communication was a key requirement.
Data Management: Handling vast amounts of expert and user data while ensuring real-time interactions and optimized search capabilities.
Interaction Oversight: Maintaining professional, respectful exchanges between users and experts to uphold platform integrity and trust.

TechHub’s Solutions

To overcome these challenges, TechHub implemented a set of robust solutions:

Integrated In-App Translation: Real-time translation features ensured smooth communication between users and experts speaking different languages.
Advanced Reporting System: A dedicated 24/7 customer support team and reporting functionality enabled users to flag inappropriate behavior, ensuring a safe and professional environment.
Scalable Infrastructure: The platform was built to support high volumes of data and interactions, ensuring reliability and seamless user experiences.

Expert Platform has the Integrated In-App Translation

Project Outcome

TechHub successfully launched a comprehensive expert platform, featuring three core systems tailored for users, expert providers, and administrators:

For Users:

An intuitive interface that simplifies expert discovery through category filtering or direct name searches.
Detailed expert profiles with verified credentials, customer reviews, and ratings, helping users make informed booking decisions.
Flexible communication options, supporting both text-based consultations and video requests.
A curated section showcasing trending and top-rated experts to enhance discovery and engagement.

An intuitive interface that simplifies expert discovery through category filtering or direct name searches..

For Expert Providers:

For expert providers, the platform offers a comprehensive system that streamlines the management of their consultation services.
A streamlined onboarding process allows experts to create profiles, list specialties, and undergo verification.
Integrated messaging and video consultation features for smooth interactions with clients.
Social media sharing tools to help experts expand their audience reach.
A robust payment system enabling experts to manage multiple payout options and receive earnings seamlessly.
Customizable introductory messages to engage potential clients effectively.

For Platform Administrators:

From an administrative perspective, the platform provides a powerful CMS that enables seamless operations and user management.
A centralized CMS for managing experts, users, and featured content.
Tools to configure and update the trending experts section.
A dynamic category management system to ensure clear classification of expertise areas.
A comprehensive financial tracking system for efficient management of all transactions.

From an administrative perspective, the platform provides a powerful CMS that enables seamless operations and user management.

The Impact

In the first six months post-launch, the platform delivered significant results:

75% User Retention: The majority of users returned for multiple consultations, demonstrating platform reliability and value.
30% Increase in Expert Engagement: Professionals experienced greater earnings and satisfaction.
98% Positive Feedback: Users highly rated the platform for its ease of use, expert quality, and seamless interaction features.
10,000+ Successful Connections: Thousands of users successfully booked experts online, reinforcing the platform’s effectiveness.

75%

User Retention

98%

Positive Feedback

10,000+

Successful Connections

Technologies Used

To ensure a robust and scalable solution, the following technologies were utilized:

Frontend: ReactJS, NextJS, Vite, Antd, Tailwind
Backend: NestJS, PostgreSQL, Redis (caching)

Post-launch Support

Following deployment, TechHub provided continuous support to ensure sustained success:

24/7 customer service for both users and experts.
Regular updates based on user feedback and behavior analytics.
Ongoing monitoring to maintain high interaction quality and platform security.
Proactive feature enhancements aligned with evolving user needs and market demands.